Returns & Exchanges
At Babybee Prams, we want you and your little one to be completely satisfied with your purchase. If your pram or accessory isn't the perfect fit, we offer a straightforward 30-day return policy to ensure peace of mind for your family.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Ensure the item is in its original, unused condition and securely packed in the original Babybee packaging to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier location for tracked delivery back to our warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing